West Berkshire Council's Customer Charter

Published: 03 October 2024

WBC’s Customer Charter sets out how staff will interact with you to deliver good customer service and value for money.

The Charter, which was first introduced a couple of years ago, has recently been refreshed to make it more accessible for those wanting to understand what they can expect when they contact WBC, whether by e-mail, phone or in person.

The Charter promises that WBC staff will:

• Be polite, open and friendly
• Listen and respect your needs
• Treat all customers fairly and equally
• Be responsive, helpful and courteous
• Make sure WBC teams are trained to help with customer needs
• Deal with customer personal data sensitively
• Use easy to understand language and provide other formats if needed

The full Charter is available to view on WBC’s website, and copies are displayed in the council’s buildings.